Our goal is to ensure your complete satisfaction
If, for whatever reason, you are dissatisfied with your purchase, you can return it to Buyinportugal.pt within 30 days of purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
Refunds & Credits
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 10 business days after the date of purchase.
If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed.
Please read all conditions below. If conditions are not met, BuyinPortugal.pt reserves the right to refuse the return or to charge a restocking fee not less than 15%.
resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
No Return/Exchange on the following:
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.
REQUEST AN RMA NUMBER (Return Merchandise Authorization)
There are 3 ways to request an RMA:
You will receive your return instructions and return label by email.
When you receive your RMA, you will have options
as to how to receive your refund:
PACK YOUR ITEM
SHIP YOUR ITEM
We will take care of the rest for you!
Once our Returns Department has received and inspected your return, your refund or exchange will be issued.