Our goal is to ensure your complete satisfaction

If, for whatever reason, you are dissatisfied with your purchase, you can return it to within 30 days of purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

Refunds & Credits

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 10 business days after the date of purchase.


If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed.


Please read all conditions below. If conditions are not met, reserves the right to refuse the return or to charge a restocking fee not less than 15%.

  •   All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
  •   BuyinPortugal is not responsible for personal data or items left in returned merchandise.
  •   BuyinPortugal is not responsible for any consequential or incidental damage

resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.


No Return/Exchange on the following:

  •   Computers and Computer Software, once any of the manufacturer's packaging has been opened.
  •   Electronic Software Downloads are not returnable or refundable.
  •   All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc.)
  •   Any computers built or modified by BuyinPortugal to customer's specifications.
  •   Special Order merchandise or any item indicated on the website as non-returnable.
  • Gift Cards are redeemable for merchandise only once unwrapped and may not be redeemed for cash.


Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

Return Instructions


REQUEST AN RMA NUMBER (Return Merchandise Authorization)

There are 3 ways to request an RMA:

  1.     Online RMA Form
  2.     E-mail Customer Service:

You will receive your return instructions and return label by email.

When you receive your RMA, you will have options
as to how to receive your refund:

  1.     Credit back to your Original Payment Method
  2.     Store Credit / Electronic Gift Card (EGC)




  •   Place your item in the original manufacturer's packaging;
  •   Place the original package into a shipping carton;
  •   Please do not place stickers or shipping labels on the original manufacturer's package.




  •   The RMA number must be clearly written on the outer box.
  •   Print the label you received in the email and tape it to the carton.
  •   We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.


We will take care of the rest for you!

Once our Returns Department has received and inspected your return, your refund or exchange will be issued.