If a product you’ve purchased on Buy in Portugal Marketplace turns out to be faulty after delivery or not as advertised (i.e., non-conformant), the Seller must give you a free of charge (including return costs) repair, replacement or refund for a “reasonable time” following the sale. That time will vary depending on the product and its value. However, if you make such a claim more than 6 months from delivery, you may need to prove that the fault existed at the time of delivery of the product and wasn’t caused by, for example, an accident, misuse, liquid damage, etc.
In addition, many Marketplace Sellers or manufacturers of the products sold offer their own commercial warranty that may also promise to repair the product purchased for a period of time. These may be free or for optional purchase.
Note: The commercial guarantee may never replace the legal warranty described above, which you always have from the Seller.
Where you're cancelling your purchase within the first 14 days from the day you receive, or a third party indicated by you (other than the carrier) receives the last goods ordered by you (if delivered separately), and there's been no error on the Seller's part, the Seller will refund the cost of the item and the cost of sending the item to you as follows:
Please note that, with respect to returns initiated during the first 14 days from the day of delivery, Sellers aren't required to refund the cost of gift-wrapping, returning the item to the Seller, and other services provided to you related with your purchase unless you return the item to the Seller because of an error on the Seller's part or because it's defective.
Where you're cancelling your purchase between 14 and 30 days after delivery and there's been no error on the Seller's part, the Seller is only required to refund the cost of the item. Please note that Sellers aren't required to refund the cost of gift-wrapping, or other services provided to you in connection with your purchase. If you use a personalized pre-paid return label, the Seller will be entitled to deduct the return postage from your overall refund.
When you purchase an item from a Seller, BuyinPortugal.pt Marketplace charges your credit card and passes on payment, less a commission, to your Seller. For you to secure a refund equivalent to your initial purchase price and delivery costs, your Seller must request a refund via BuyinPortugal.pt Marketplace.
In any case where a refund is necessary, such as when your Seller is out of stock and can't dispatch, or when you return an item, it's the Seller's responsibility to request that refund. We provide Sellers with instructions on how to create refunds.
Sellers may issue full or partial refunds for an order as described on this page. Sellers can't charge a restocking fee during the initial returns period or if a product is returned because it's faulty. Refunds are typically processed by BuyinPortugal.pt Marketplace within 1 week of the Seller's request. The funds will be deposited back in your debit/credit card account and BuyinPortugal.pt will send you confirmation of the refund via e-mail.